Dignavia
Removal tech
Their own cases, and nothing else
Weight, stairs, whether there is an elevator, how many hands it needs. Knowing before you arrive is what keeps a removal quiet and steady in front of a family.
Dispatch and chain of custody
Every removal, recorded where it happened.
For trade services and removal companies, and the funeral homes they work for. A first call opens a case, and every step after it is recorded on the device it happened on, at the moment it happened. Not so anyone can be second-guessed, but so that whoever asks what happened can be told, exactly.
Both stores shortly. There is no sign-up screen: talk to us and we set your organization up with you, on the phone, in an afternoon.
SignalWorks with no signal at all.
Recorded with no signal
Personal effects recorded
Release signed
Into our care
- 3am
- The hour most first calls come in. Somebody has died, and somebody is waiting on you.
- 0
- Steps ever changed after the fact. A record of somebody’s care is not something to tidy up later.
- 3
- People on one case: the desk that runs it, the tech who goes out, the funeral home waiting. One app, three shapes.
- 2
- Jurisdictions, each written against the statute it came from, and marked plainly when nobody has checked it yet.
The app
One case, from the first call to the last signature.
The same app serves everybody who touches a removal, and each of them gets a different shape of it.
On site
One action, never a menu
The phone knows which step is next and offers only that. If the effects inventory is outstanding, it says so instead of giving you a button that does nothing.
Judgment
It asks; it never refuses
An arrival recorded miles from the destination is questioned once, then recorded either way, with the distance kept on the record. The person who is actually there decides.
The desk
Every case, and who is free
Take a first call, assign a tech and a vehicle, watch the board. On a map when you have a map source, and a list that says so plainly when you do not.
The record
Months later, a family asks what happened. There is an answer.
Every step carries the moment it happened and the handset that recorded it. Nothing in it can be edited afterwards, by anybody, including us. A mistake is answered by a correcting entry that names the one it corrects, so the record is added to rather than tidied.
Hand the whole of it over as a PDF, every time in one zone and said plainly, whether it is a family asking or a coroner.
CASE-BTNZBYBryan Medical Center to Roper & SonsClosed
- First call receiveddispatch deskCharge nurse on the line, ward 4B.
- Assigned to a tech and a vehicledispatch deskTwo techs required: bariatric, one flight of stairs, no elevator.
- En routeSam’s iPhone
- On siteSam’s iPhoneRecorded 40 ft from the origin. No signal from here.
- Personal effects recordedSam’s iPhoneOne ring, worn. One wallet, sealed. Both to the funeral home.
- Release signedSam’s iPhoneM. Ortiz, charge nurse.
- Into our careSam’s iPhone
- Arrived at the destinationSam’s iPhoneRecorded 60 ft from Roper & Sons.
- Care transferredSam’s iPhoneA. Roper signed for it.
- Case closeddispatch desk24.7 miles, summed from the route the phone recorded.
Who sees what
Three people work one case. None of them sees another’s screen.
Not a setting on a shared screen. Three separate shapes, and the line between them holds.
The desk
Takes the first call, sees who is free, assigns a tech and a vehicle, watches the board, closes the month. Rates, statements, clients and the roster live here and nowhere else.
Never a case belonging to another organization.
The removal tech
One case, one action at a time, and everything needed to do it safely: weight, stairs, elevator, what to wear, what is waiting at the door. The map leads while they drive.
Never money, and never a case that is not theirs.
The funeral home
The state of their own case, how many minutes away it is, and the complete record once it closes. Nothing operational, and nobody else’s work.
Never a coordinate, a tech’s identity, an access note or a rate.
Money, and the numbers under it
Nothing reaches a document without saying how it was reached.
measured, not typed
Distance
Each leg records the method behind it: summed from the route the phone recorded, a routing service, or a straight line adjusted for roads. A person can overrule it, and the record says they did. A leg nobody could measure bills nothing.
per client, and dated
Rates
A new card supersedes the last rather than overwriting it, so a month closed in March can still be repriced from March’s rates.
append only
Charges and statements
Enforced by the database, not by good intentions. A wrong charge is answered by an adjustment that points at it; a wrong statement by a correcting one.
your bank, not ours
The money stays between you and your clients
Dignavia records what was charged and what has been settled, and keeps the ledger honest about the rest. It never sits in the middle of a payment.
14.7 mi at USD 2.50
An invoice line you can check by eye
Quantity and rate on every line, less the miles the card includes. A total nobody can check is a dispute waiting to happen.
Getting it
Fifteen minutes, on a real phone.
Not a slide deck. One case walked end to end, with the radio switched off halfway through. Bring one you remember: three in the morning, up a narrow staircase, a ring on the decedent’s hand that nobody wanted to be the one to lose.
No sign-up screen, on purpose. Accounts are created with you, so the first case you run is your own, on your own rates.
01
Take a first call and open a case.
02
Assign a removal tech and a vehicle.
03
Watch it land on the phone: stairs, weight, what to wear.
04
Turn on airplane mode.
05
Record the effects and take the releasing signature anyway.
06
Radio back on, and the chain arrives in sequence.
07
Export the complete record as a PDF.